Refund policy

Return & Refund Policy

MARÉE Luxe Blankets

At MARÉE, we believe exceptional comfort should come with an exceptional shopping experience. Every order is important to us, and we are committed to providing thoughtful customer service and fair resolutions when things don't go as expected.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be considered for a standard return, items must meet the following conditions:

Unused, unwashed, and in their original condition.
Free from stains, odors, pet hair, and signs of wear.
Returned with original packaging and any included tags.
Accompanied by a valid order number or proof of purchase.

All return requests are subject to review and approval. Contact our customer support team before sending any item back.

Damaged, Defective, or Incorrect Items

Your MARÉE order should arrive in excellent condition.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, and no later than 30 days after delivery.

To help us resolve the issue efficiently, please provide your order number, a brief description of the problem, and clear photographs or a short video showing the issue.

Once reviewed, we will determine an appropriate resolution, which may include a replacement or refund.

In certain cases, returning the original product may not be necessary. If a return is required, our team will provide specific instructions.

Returns for Personal Preference

We understand that sometimes a product may not be exactly what you envisioned.

If you wish to return a blanket because of a change of mind, color preference, or an incorrect size selection, please contact us within 30 days of delivery.

Eligible returns must meet our original-condition requirements and receive approval before being shipped.

Customers are responsible for return shipping costs associated with personal-preference returns. Original shipping fees are nonrefundable unless otherwise required by law.

Please note that return shipping arrangements and eligibility may vary depending on the product and its fulfillment location.

Refunds

Once an eligible return has been received and inspected, or an approved issue has been resolved without requiring a return, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after processing for your financial institution to reflect the refund.

Refunds are processed by MARÉE directly. Any arrangements with our fulfillment partners are handled separately and do not affect your rights under this policy or applicable law.

Exchanges and Replacements

If you received an incorrect or defective item, we will review your request and arrange an appropriate resolution, including a replacement when available.

For exchanges requested due to personal preference, such as a different size, color, or style, please contact our support team to discuss available options.

Exchanges are subject to product availability and applicable return requirements. Additional shipping charges may apply to preference-based exchanges.

Return Shipping Instructions

All returns must be authorized by MARÉE before shipment.

Once approved, our customer support team will provide the appropriate return instructions and destination, if a physical return is required.

Please do not return products to the address printed on your original shipping label, as this may not be an authorized return facility.

We recommend using a trackable shipping service for approved returns.

For verified damaged, defective, or incorrect products, MARÉE will provide an appropriate resolution without requiring you to pay return shipping costs.

Non-Returnable Items

The following items are generally not eligible for standard returns:

Blankets that have been used, washed, or damaged after delivery.
Products with stains, odors, excessive pet hair, or signs of wear.
Items returned without prior authorization.
Gift cards.
Products clearly designated as final sale at the time of purchase.

These exclusions do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

Lost or Missing Packages

If your order has not arrived or tracking indicates delivery but you cannot locate your package, please contact our customer support team.

We will review the available tracking information and work with our shipping partners to investigate the issue.

Any refund or replacement will depend on the circumstances of the shipment and applicable consumer protections.

Contact Us

We're here to make your MARÉE experience as comfortable as the products we create.

For questions about returns, refunds, replacements, or your order, please contact our customer support team.